"Getting to this clinic involved a very long walk."

The new Urology clinic at Perth Royal Infirmary.  My appointment letter stated to check in, firstly, at the main reception desk.  I had no idea, until turning up at that reception desk, exactly where in PRI the Urology clinic was.  The receptionist gave me vague directions and it sounded as if it was a very long way from reception.  As I have severe mobility problems I asked her if it was a long walk  -  she said No !

It was a very long walk, it took me 15 minutes, albeit that I have to walk slowly.

There was no guidance on the appointment letter, warning patients that the clinic is in fact sited in the old hospital building, involving traversing stairs,  two long corridors, then a lift down two floors, then another long corridor.

If I had known in advance where this clinic was located, I would have booked a wheelchair.  

Everyone I met at that clinic in the waiting area was saying the same thing: "Why were we not allowed to enter by the old building main door?" which would have been a much shorter walk.  At the very least, it should be clearly stated on appointment letters, that getting to this clinic involved a very long walk.