This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I left the clinic walking on air"

About: New Stobhill Hospital / Dermatology

(as the patient),

I just wanted to say that I had an excellent care and treatment experience from Dr Rachel Gardner and the nurses and admin staff at this clinic, just recently. I was referred by my GP re concerns about a mole. I was seen by Dr Gardner within a few weeks and the mole was removed there and then at my first appt, thus avoiding weeks of worry whilst awaiting biopsy results. Three weeks later, I returned for my results  which turned out to be worse than I'd hoped. A wider excision was required and again, it was done there and then, with no ongoing worry for myself and family. I left the clinic walking on air. I cannot recommend enough the holistic approach taken by Dr. Gardner and the clinic staff. It's worth its weight in gold to be able to have this on-the-spot surgery as it removes so much anxiety and fear and makes recovery so much easier. I think I would have been sick with worry otherwise. I was also seen the following week at my request as I'd forgotten to show her another skin marking, which turned out to be harmless. From both a clinical and psychological point of view, my treatment was excellent. My thanks go to Dr Gardner and the clinic team for their professional, efficient and compassionate approach and practice.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Con Gillespie, Associate Chief Nurse, Clyde Sector, NHSGGC 4 years ago
Con Gillespie
Associate Chief Nurse, Clyde Sector,
NHSGGC
Submitted on 24/12/2019 at 09:56
Published on Care Opinion at 10:18


Hello

I just wanted to thank you on behalf of the service for these wonderful positive comments about your recent experience at Dermatology Clinic, Stobhill Hospital.

Staff gain extra satisfaction when they here that someone has received and appreciates a great service.

I have ensured that Dr Gardner and all the Stobhill team are made aware of your lovely comments.

Your comments have also been highlighted to senior managers in our service.

Have a very happy Christmas

Con

Con Gillespie

Lead Nurse

Dermatology

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k