"Pleasant experience given the circumstances.."

About: Musgrove Park Hospital / Diagnostic Imaging Musgrove Park Hospital / General Outpatients

(as the patient),

I had an appointment today as a result of a possible mini stroke on last Sunday.

I met several nurses who were very pleasant and helpful and explained what would happen.  Then I saw the Doctor, I do not remember his name, but he treated me with courtesy and good humour and put me at ease.  Next I had an MRI scan and again I was treated very pleasantly by the Radiographer and nurses.

Also the receptionist in the Xray department was very efficient and helpful.

Altogether my experience was as pleasant as it could possibly have been given the circumstance.

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Responses

Response from Adam Turner, Operational Manager, Diagnostic Imaging, Taunton and Somerset NHS Foundation Trust

picture of Adam Turner

Dear Pariad,

Thank you for taking the time to provide this positive feedback. I'm delighted that, despite the circumstances, your visit to the Radiology department was a pleasant experience. I've shared your feedback with the team.

I wish you the best of luck with your recovery.

Best wishes,

Adam.

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Response from Chris Hoeller, Sister, General Outpatients, Taunton & Somerset NHS Foundation Trust

Thank you Pariad for taking the time to give us your feedback which is so important to us. I will share your kind comments with the nursing team and doctor involved in your care during this outpatient appointment.

We appreciate, particularly in this type of clinic, the feeling of anxiety following the event and the subsequent fast track appointment, and the impact on both the patient and other family members, and the staff aim to ensure that they provide good support, information and empathy for all those affected.

I wish you all the best for the New Year

kind regards

Chris Hoeller

General Outpatient Sister

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