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Care Opinion

Can't make an appointment

Posted By cafeqz74

"Can't make an appointment"

About: Somerset NHS Foundation Trust / Adult community mental health

(as a service user),

I am trying to get an appointment with the mental health team for my son but can't make an appointment as I cannot get through on the phone number provided.   Every time I ring it, it is answered then immediately hung up.   I can't find another way to contact them.   I don't use the internet - I prefer the phone.   How am I supposed to get help for my son?   The NHS letter only gives one number and the feedback number.

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Responses

Response from Jo Gibson, PA to Service Director, Mental Health & Learning Disabilities Directorate, Somerset NHS Foundation Trust 4 years ago
Jo Gibson
PA to Service Director, Mental Health & Learning Disabilities Directorate,
Somerset NHS Foundation Trust

Submitted on 19/12/2019 at 16:20
Published on Care Opinion at 16:20

Dear cafeqz74,

We’re very sorry that you are not able to get through to the team on the number provided, you haven’t said which team you are trying to contact but here are the numbers for the community mental health service in each area:

Mendip Team: 01749 836600
Taunton & Minehead Team: 01823 368350
Bridgwater Team: 01278 720220
Yeovil Team: 01935 428420

If you’re not able to make contact with the team in your area then please contact one of the other teams and they will be able to ensure that the right people are contacted to provide support.


Tony Wolke
Head of Community Mental Health Services & Learning Disabilities

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Response from Marc McDonagh, Service Lead, Talking Therapies, Mental Health & Learning Disabilities Directorate, Somerset NHS Foundation Trust 4 years ago
Marc McDonagh
Service Lead, Talking Therapies, Mental Health & Learning Disabilities Directorate,
Somerset NHS Foundation Trust

Lead a primary care psychological therapies service.

Submitted on 19/12/2019 at 16:52
Published on Care Opinion on 20/12/2019 at 16:00

Dear cafeqz74

I'm not sure if you are referring to our service, Talking Therapies, or the community mental health team. If it is Talking Therapies, we're not aware of any problem with our phones but you can

Pick up a self-referral form from your GP surgery or your Community Hospital, complete this and post it back to us (Freepost).Speak to your GP who can refer you directly to us.If you are already receiving treatment through Somerset Partnership you can speak to your Health Professional who can refer your son to usCall 0300 323 00 33 To book yourself in for an Emotional Health Check with one of our team.

We also have direct numbers for each of our 4 bases but I'm unsure which area you are contacting from.

Regards,
Marc McDonagh

Service Lead, Talking Therapies

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