"Unhappy about how I was treated by..."

1) I have used the practice for years however I was disappointed by the way I was recently treated.

2) I requested for GP's letter, confirming my medical condition etc. The letter had various errors so I complained. Upon my complaint, the charge for the same letter was increased from £25 to £70 without explaining why.

3)Further more, the admin staff threatened to charge me extra each time I sought for the letter to be revised even if the inaccuracies were their fault.

4) I was also asked to make a payment for the letter in advance which is not the normal practice. This was after I complained. According to the normal practice, patients are given the opportunity to check their letters before making payment. More so, no patient is obliged to pay for a letter they are not happy with.

5) They refused to include in the letter the factual information that I pointed out from my medical records without explaining why. The letter was attached with my psychological reports without my consent that way putting me in a position to make unnecessary disclosure. No adequate explanation if any, was given for doing this

6) More so, no adequate explanation was given as to why I was being charged £70 for a letter with information that already existed on the system. In fact I had already paid for the same information /letter in the past.

7) As if that is not enough the letter they were seeking to charge me £70 for was not signed or stamped. I gave them ample time (over 3 weeks) to sign the letter to no avail. I also have evidence that their letters are normally stamped so why was mine not stamped?

8)They also refused to give me a copy of their Policy for writing letters, again no explanation was given.

9) I asked to see the manager and they refused and no apology was given for any of the issues I complained about seen above.

10) I needed the letter for my court case, refusing to give me the letter that I requested prejudiced the outcome of my case.