Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Dementia patient care

Posted By alphadf39

"Dementia patient care"

About: Grenoside Grange Northern General Hospital / Accident and emergency

(as a relative),

My father entered the health and care services of the NHS in July 2019 and was taken initially to A & E following a deterioration in his dementia.  This cannot be the most appropriate route to channel this type of patient.  I cannot fault the staff who were outstanding but I do feel there is a lack of understanding from front line clinical staff about the complexities and context of dementia.

Thereafter once he was admitted to Grenoside Grange the care, at all levels, has been again outstanding and we could not have wished for a better outcome delivered with passion, patience and professionalism.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jo Sims, Ward manager, Sheffield Health and Social Care NHS Foundation Trust 5 years ago
Jo Sims
Ward manager,
Sheffield Health and Social Care NHS Foundation Trust

Submitted on 20/12/2019 at 15:37
Published on Care Opinion at 16:05

Thank you so much for your kind review.

I completely agree that A & E is certainly not the best route into hospital for a person with Dementia and I hope in time that this will be looked at and rectified.


It is so good to hear that you feel your Father has received outstanding care whilst being on G1. Our philosophy is to treat our patients as we would want to be treated ourselves or how we would want our parents to be treated, so its great to hear that this is happening.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 5 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 03/01/2020 at 12:47
Published on Care Opinion at 12:47

Thank you for leaving feedback. We are sorry to learn your Father needed a hospital admission and that you felt there lack of understanding about the complexity and context of dementia of dementia, for which we are also very sorry.

Sheffield Teaching Hospitals has implemented an on-going programme of staff training to improve our care of patients with dementia and we are also focused on making our hospital environments more comfortable for patients with dementia.

Your valuable feedback will be shared with the relevant teams and we wish to assure to that we are committed to continually working to improve in this area.

With thanks and best wishes to you and your Father.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k