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"Barnstaple Hospital Gemini Endoscopy Suite"

About: North Devon District Hospital / General medicine North Devon District Hospital / Ophthalmology

(as the patient),

I experienced a second colonoscopy today in this suite and I would like to goon record as saying what a fantastic team looked after me. From the moment of arrival until my final report and advice I could not praise the team highly enough. I alsovisit the Exmoor Eye clinic in the same hospital and I have had a series of 12 eye injections under the hands of thre differnt teams - all of whom are FIVE STAR. In many cases during a long life I have found that if there are  good teams over a period of time one need look no further than the Head of Department. In these two different units I am in no doubt about the quality of leadership which builds up this amazing team work.   So often one only hears criticism of NHS Hospitals - well I hope my report gets a highlight! Thank you.

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Responses

Response from Jill Coleman, Deputy Patient Experience Manager (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 years ago
Jill Coleman
Deputy Patient Experience Manager (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 20/12/2019 at 12:54
Published on Care Opinion at 12:54


Dear patient

Thank you for sharing your positive feedback with us and I am glad you have experienced excellent care from the teams in the Endoscopy Gemini Suite and the Exmoor Eye Clinic at the North Devon District Hospital (NDDH). As you say, we are fortunate in North Devon to have such dedicated and caring teams of staff working together with strong leadership.

I hope that the results of your colonoscopy were reassuring and that your eye injections continue to be beneficial.

I have forwarded on your kind comments to the Service Managers who will ensure your comments are shared with staff and I am sure they will be gratefully received by the teams.

Wishing you a Happy Christmas and peaceful and healthy New Year.

Kind regards

Jill

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