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Visit to same day medical assessment department

Posted By M a b

"Visit to same day medical assessment department"

About: Royal Cornwall Hospital (Treliske) / General medicine

(as a friend),

Dear Sir or Madam

Because of my wife’s ill health we are in the same day medical assessment unit again today for the third time this year. I feel it is necessary to say how impressed we have both felt about this department. We have visited a number of departments and wards in this hospital but can honestly say this department set the bar. It has been the same excellent standard each time we visit. All of the staff and doctors have been kind sympathetic and professional. Many thanks 

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Responses

Response from Ellie Reed-Mumford, Patient Experience Administator, Patient and Family Experience, Royal Cornwall Hospitals NHS Trust 4 years ago
Ellie Reed-Mumford
Patient Experience Administator, Patient and Family Experience,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/12/2019 at 16:31
Published on Care Opinion at 16:31

picture of Ellie Reed-Mumford

Dear M a b,

Thank you for taking the time to share your story with us and please accept my apologies for the delay in responding to you on here. I was so pleased to read that despite having to visit the Same Day Medical Admission Unit again, that you were impressed with the excellent standard of care your wife received.

Although I am writing to you from the Patient Experience Team here at the Royal Cornwall Hospital, I will ensure your kind words and thanks are passed on to those involved in your wife's care. I do home she is home and recovering well.

Best wishes,

Ellie

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Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 4 years ago
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 29/12/2019 at 15:24
Published on Care Opinion at 15:24

Dear M a b,

My name is Jane and I am the Clinical Matron for the Same Day Medical Assessment unit (SDMA).

Thank you for your very kind words relating to my department. I am sorry that you have had the misfortune to visit SDMA three times this year, but am delighted that on every occasion we were able to give you a high standard of care and treatment. We aim to make the patient experience as safe and pleasurable as possible and am glad that we seem to be achieving this.

I will ensure my team are aware of your feedback and we will endeavour to ensure we maintain a professional and compassionate service.

I hope your wife is well on the way to recovery.

Kind Regards

Jane

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