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What an amazing service

Posted By Grateful Relative 1

"What an amazing service"

About: Royal Bournemouth General Hospital / Trauma and orthopaedics

(as a relative),

What an amazing service, so lucky to have this available.

The whole process has been incredibly positive in terms of support - I've had two relatives have three hip replacements on the ward in the last year and each time it has been a reassuring environment which suggests they are consistently a good team.

Staff - everyone we met from pre admission through to discharge were kind, caring and professional.  Every one seemed to treat their job as a vocation.  This includes HCAs, surgical team, ward staff, cleaners, OTs etc.  Not only did they look out for patient but also relatives. They used common sense on visiting hours and recovery/therapy and in providing just the right amount of support - there when you needed them but encouraging personal responsibility.

Cleanliness - fantastic

Food - generally good really can't complain as always options 

Facilities - to be given the dignity of your own room with bathroom whilst recovering is amazing and sure it aids recovery.  It allows the ability to sleep when you need to, to stay up a bit later if  can't sleep due to pain and you're not kept awake by other peoples tvs, monitoring checks etc.   The availability of ice packs was incredibly welcome.

Parking for visitors is actually very good.  It does cost (where doesn't) but it is manageable.  Top tip - don't arrive in carpark between 2.45 and 3.15pm - it gets crazy as people panic park - leave it half an hour and no issues!  Visit in an evening and you'll find just a handful of cars.

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Responses

Response from Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 5 years ago
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 24/12/2019 at 16:10
Published on Care Opinion at 16:10

Dear Grateful Reader

Thank you for taking the time to share your experiences about the orthopaedic department, it is so rewarding to hear you have had a number of relatives treated in recent years and they have all had such positive experiences and found the staff to be consistently caring and professional.

It is nice to know that all the staff you encountered were supportive of the relatives as well as the patient and definitely a staff culture we are proud to develop and embrace.

Thank you also for highlighting the ‘behind the scenes’ activities of the hospital that we all rely on but sometimes take for granted. Having well maintained facilities that meet the patients’ needs and are clean gives confidence and having quality food served well aids recovery.

We have recently won national awards for both the quality and sourcing of our food and also for the green, sustainable facilities and it is nice to know these are important factors to our patients and visitors too.

Sorry to hear that parking can sometimes be an issue but we continue to work closely with local government to find sustainable solutions to these problems that affect the local area and not just the hospital. As you have mentioned, planning your journey times carefully can make a big difference.

Your kind feedback will be passed on to the Matron to share with the rest of her team.

Regards

Patient Experience Team

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