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"Pain relief availability"

About: Aberdeen Royal Infirmary / Emergency Medicine

(as the patient),

I found myself in A&E after a fall, I have a rib fracture. The department itself was very busy, which I didn’t mind. I was seen for my initial assessment in good time. We were kept informed by a very pleasant doctor, who came out and advised us it would take some time to be seen, which I appreciated. I was seen after a time and given prescription strength medication, which I also appreciated. During consultations with 3 different healthcare professionals, I was told to expect quite a bit of pain. The advice I was given from all of these individuals for a fractured rib was rest and pain relief. However, when I asked if stronger pain relief would be provided for me to take home, I was told that ‘Minors don’t provide medication’. I find this quite unsatisfactory, as I had been told to expect considerable pain multiple times, yet without the provision of medication to deal with this overnight this advice directly conflicted.

This was a Sunday evening, so I had no other option but to leave, knowing I would have a painful night ahead of me. To see my GP the next day seemed like a long time away at that point.. 

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Responses

Response from Fiona Robertson, Chief Nurse, Dr Gray's Hospital & Moray HSCP, NHS Grampian 4 years ago
Fiona Robertson
Chief Nurse, Dr Gray's Hospital & Moray HSCP,
NHS Grampian
Submitted on 24/12/2019 at 14:39
Published on Care Opinion at 14:39


Dear Slessor061213

Thank you for sharing your story. I am pleased that you were seen in good time initially when you came to the Emergency Department but apologise that you were not given adequate pain relief on discharge.

I have discussed this with the Senior Charge Nurse of the department and she has confirmed that pain relief can be arranged even within the minors department.

I apologise that this did not happen and that you went home knowing that you would be in pain overnight.

I will share your story with the team and again apologise that you had to endure considerable pain.

I hope that your ribs have now healed and you are feeling much better.

With kind regards

Fiona Robertson

Chief Nurse

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