"An awful visit"

About: Nottingham University NHS Trust - Queen's Medical Centre Campus / Paediatrics

(as a parent/guardian),

On my 6th admitted visit to the QMC with my son for a viral induced wheeze this year, this last visit has been the absolute worst! ! Normally I admire the staff and the nhs and can’t thank them enough. This time it feels like no one cares! Every doctor I’ve seen, in the 26 hours we’ve been here, I’ve seen 6! They’ve all said different things. I am so frustrated! The ward is awful, I’d rather be on CAU, my son has been left for hours. I had to go and ask for my son to have his inhaler after an hour and a half, which the doctor had said they’d be right back. It’s an absolute joke! Not happy in the slightest. Waiting over 3 hours to be discharged as well. The worst visit I’ve ever had!

Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for sharing your feedback. I’ve very sorry to hear that on this occasion your experience of bringing your son to the Children’s Hospital was not a good one, and didn’t match the standard you have experienced on previous visits. I’d very much like the opportunity to talk about what happened to identify where we needed to do better. If you’d like to, please get in touch with me on 0115 924 9924 ext 84578.

Kind regards

Sharon Squires

Matron, Nottingham Children’s Hospital

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