"I owe you all a great deal"

About: Heartlands Hospital / Thoracic surgery

(as the patient),

I was transferred from Hereford with a collapsed lung caused by Bacterial Pneumonia. Hereford & Heartlands in HDU & normal wards were just fantastic. The nurses & sisters are just   incredible & the registrar Costas kept me smiling & Prof Kalcat were magnificent. I was a business owner with 2000 people employed & I can tell you the short staffing is going to dangerous I have no doubt. I watched carefully everyday & kept a video diary when I was well enough. One simply cannot pay these people enough. Also a mention for the Vicar & the RC Priest, I had communion everyday & prayers which kept me strong & these Chaplains are worth their weight in gold. Well done Hereford & Heartlands. I owe you all a great deal. Love to all & Merry Christmas. Patrick Kennedy. Ludlow, Shropshire.


Response from University Hospitals Birmingham NHS Foundation Trust 10 months ago
University Hospitals Birmingham NHS Foundation Trust
Submitted on 22/01/2020 at 16:06
Published on Care Opinion on 23/01/2020 at 15:45

Responded: 17.12.19

Dear Petersh

Thank you for taking the time to post such lovely comments regarding your recent patient experience at Heartlands Hospital.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Patient Experience Team and the senior management team for HDU. Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind regards

Patient Experience Team

Update posted by Petersh (the patient)

I have told all the fortunate people that have never had to call upon the NHS to ask anyone that has been seriously poorly what their thoughts are! Remember, a hospital is a hospital not a hotel ...

The NHS staff I met in Hereford & Heartlands were just fantastic, they know when someone is frightened & they care...

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