"C3 Ward and D1 Ward"

About: Royal Bolton Hospital Royal Bolton Hospital Bolton BL4 0JR

Posted via nhs.uk 5 years ago

I was under the impression that if a patient buzzes for help when on a ward that patients needs would be attended to within a sufficient timescale. This week I've visited a friend several times and witnessed patients buzzing and buzzers going off and patients ignored. Why? Nursing staff are stood or sat updating computers. HCA's are stood around chatting to each other. Today though a patient buzzed and it went off for 20 minutes and a HCA thought decorating the ward Christmas tree was more a priority. It is not just C3 ward, I witnessed the same on D1 when I myself was an inpatient for two days in October 2019. Patients in the same bay as me buzzing for help and being ignored. I am aware the NHS is struggling financially but to actually see patients needing the toilet and not being attended to is disgraceful.

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Royal Bolton Hospital

Submitted on 03/12/2019 at 14:21

Published on nhs.uk at 15:52

We are very sorry to hear about this and your comments have been brought to the attention of senior staff and those on these wards. We are now auditing the response rate and times to buzzers in an effort to avoid the sort of situation you have described and to see that patients get the care they need when they need it. Thank you for your comments.. they are valuable in helping us to address such issues.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Royal Bolton Hospital

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

C3 Ward and D1 Ward

"C3 Ward and D1 Ward"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k