"Passed from pillar to post"

My 19 year old daughter suffered a minor burn which I felt (as a health professional) required a dressing.  I called my health centre the next day to access a treatment room nurse but was told I needed a GP referral for this.  I knew a GP appointment was not necessary but called to see if practice nurse could help (not her role). I was advised to see a pharmacist or go to minor injuries.

We saw a pharmacist who advised to see a nurse at GP surgery 😩

We attended minor injuries, waited for 2 hours and were told burn looked fine, apply Vaseline at edges if it dried up but otherwise leave it alone. Meanwhile the burn was sticking to any clothing my daughter wore and was beginning to weep more.

The next day I called GP for referral to treatment room but required GP appt for this.  My daughter saw GP and was referred to treatment room👏🏼 where a dressing was applied.

This is all contradictory to the alleged campaign to avoid Acute Services and access community services more appropriately - well that’s not easy is it!

As a person with working knowledge of the NHS this was frustrating and caused unnecessary stress and inconvenience, imagine how members of the general public feel? Please review and improve future experiences for others.