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Not answering the phone

Posted By Nobby123

"Not answering the phone"

About: Leicester Royal Infirmary / Ophthalmology

(as the patient),

I feel absolutely frustrates that I have rang 15 times now and let the phone ring until it goes off, I cannot believe that there is no body there to answer the phone, what on earth is going on in the eye department. I find the service shocking to say the least. I have to have annual checkups as I am suspect glaucoma, this is my eye sight we are talking about. It's a disgrace and needs desperately to be addressed.


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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary

Submitted on 04/12/2019 at 10:44
Published on nhs.uk at 13:49

Dear Reviewer,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an on

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