"The quality of the service I received was first-rate"

About: Northampton General Hospital (Acute) / Dermatology

(as a service user),

Today I attended an Outpatient appointment re a skin tag on my face, having been referred by my GP. I was contacted within 2 working days of being referred by my GP and had an appointment in less than a week. I was seen within 5 minutes of my appointment time by Dr Elnaggar. He was very polite and friendly without being over-familiar, explained what he was looking for,   the likely causation of the tag, how he proposed to treat it and its implications. He checked with the consultant, Dr Gaul (? ) who was equally polite and helpful. The quality of the service I received was first-rate; the only down-side was the facilities in which the staff had to work, for which neither the staff nor the Trust bear any responsibility. My wife commented on a notice advertising a raffle, with tickets purchasable from staff, to support the work of the Dermatology Clinic - what a sad indictment of the funding of the NHS. Please pass on my compliments and thanks to Dr Elnaggar and his colleagues


Response from Northampton General Hospital (Acute) 11 months ago
Northampton General Hospital (Acute)
Submitted on 12/12/2019 at 15:23
Published on nhs.uk at 15:52

Good afternoon,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are so pleased that you had a positive experience during your appointment here and were pleased with your treatment and care from the staff looking after you.

Your lovely comments will be passed on to all the staff involved in your treatment and care.

From all of Team NGH.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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