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"Pulmonary Rehab.Class"

About: Ayrshire & Arran Community Services / HARP (Heart and Respiratory Patients)

(as a service user),

I was invited to attend a 10 week class at Lochside Community Centre. Unfortunately I was unable to go to the initial class attended from the second week.

I was a bit apprehensive going to the class. I must say I was made very welcome by both Jenny and Kirsten and the other participants in the class.

The information given during the eduction section was both reassuring and informative.

The exercise regime has benefitted myself tremendously I can now walk from Prestwick to Ayr on a regular basis. I also attend a class at the Citadel weekly, I am hoping to go Breathe Easy Sessions monthly.

I have no regrets attending the classes and would do them again if the opportunity should arise in the future.

Thanks to Jenny and Kirsten very much for your help and encouragement.

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran nearly 2 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/11/2019 at 16:45
Published on Care Opinion at 16:45


picture of Eunice Goodwin

Dear Auntie Ella,

What a lovely story, thank you so much for taking time to share this with us. It is so good to hear how helpful these classes have been for you. Not only does it really help the staff to hear such positive feedback about their service, but this can also give confidence to other prospective attendees. So the benefit of your lovley feedback could be endless.

I will be very pleased to pass your gratitude to Jenny and Kirsten for their help and encouragement; I am sure it will make their day.

All the best for any furhter improvement in your fitness,

Best wishes,

Eunice

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