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cheery and warm nurse

Posted By LM1991

"cheery and warm nurse"

About: Borders General Hospital / Accident & Emergency

(as a service user),

Had to attened a and e with an ankle injury. The nurse in charge was warm and friendly and had great patient centred care towards myself but also spoke so kindly to those in the waiting room. Nice to see someone so cheery and warm.

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 4 years ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 24/11/2019 at 14:55
Published on Care Opinion at 14:55

Dear LM1991

I am sorry to hear about your recent ankle injury. However, I am delighted to hear that you received such great care from the nurse that treated you when you attended the Emergency Department (ED). I will ensure your feedback is shared with the staff in ED who will greatly appreciate you taking the time to use Care Opinion to share the details of your experience.

I hope you have now fully recovered from your injury.

Best wishes,

Karen

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 4 years ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders

Submitted on 25/11/2019 at 09:28
Published on Care Opinion at 09:28

Thanks LM1991 for using care opinion and your positive feedback. I'm delighted to know you had such a good experience despite suffering an injury. I hope you are well on the way to recovery and I'll shall pass on your feedback to the staff.

Thanks
Lesley Anderson, SCN, Emergency Dept

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