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Care Opinion

The little details make all the difference.

Posted By novemberkt46

"The little details make all the difference."

About: Musgrove Park Hospital / Gynaecology

(as a service user),

What a fantastic caring, clean ward Hestercombe is. It's not all about pills, medicine etc. The compassion, care and the little details make all the difference. 

Had many laughs, but many wears as well. All were very supportive and caring. Wonderful people work on that ward. 

Amazing, thank you all so much.

Food choices excellent too!

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Responses

Response from Jacqueline Howse, Ward Sister, Hestercombe Ward, Surgical Directorate 4 years ago
Jacqueline Howse
Ward Sister, Hestercombe Ward,
Surgical Directorate

Submitted on 21/11/2019 at 15:29
Published on Care Opinion at 15:40

Dear novemberkt46

Thank you so much for your feedback. It is always a difficult time being a patient but I am glad to hear the Hestercombe team supported you through that time. I will be sure to share your comments with the staff and send you best wishes for your ongoing recovery

Many thanks

Jackie Howse

Sister

Hestercombe

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Response from Philip Shelley, Facilities Manager, Taunton and Somerset NHS Foundation Trust 4 years ago
Philip Shelley
Facilities Manager,
Taunton and Somerset NHS Foundation Trust

Submitted on 21/11/2019 at 20:49
Published on Care Opinion at 20:49

picture of Philip Shelley

Dear novemberkt46,

Thank you for your feedback; Having a clean environment is essential for exemplary patient care so we are delighted that this was the case. We believe that food is part of the recovery process so your comment is extremely helpful.

I will pass on your thanks to the teams concerned

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