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She always went out of her way to make us welcome

Posted By cetusgb48

"She always went out of her way to make us welcome"

About: Lings Bar Hospital

(as a service user),

My mother was in Lings Bar Forest Ward for eight weeks. She was looked after really well by all the staff. They got to know when she was suffering from UNIs and took regular samples to be tested so they didn't get any worse. We are really grateful for the care she had. I would also like to say thank you to Sue who works in Options Café. We visited most afternoons with my mother & she always went out of her way to make us welcome & also to reception staff at the front entrance.

Thank you

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Responses

Response from Janet Crawford, Operational Services Manager, Lings Bar Hospital, Health Partnerships 4 years ago
Janet Crawford
Operational Services Manager, Lings Bar Hospital,
Health Partnerships

Submitted on 21/11/2019 at 15:43
Published on Care Opinion at 15:43

Thank you so much for taking the time to give us feedback on your mother's stay on Forest Ward and that you appreciated the care provided by the ward team.

I will pass on your thanks to the Reception staff and also to Sue in our Options Café - they are some of the unsung stars of our hospital.

I hope your mother continues to improve now that she is back home again.

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