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Made the whole thing much less stressful

Posted By Safety

"Made the whole thing much less stressful"

About: Crosshouse Hospital / Gastroenterology

(as a service user),

I recently attended for colonoscopy and from the minute I arrived until I left the staff could not be faulted. They all put me at ease and made the whole thing much less stressful than anticipated. Mr Felsenstein was so kind and caring too, a true gentleman. The team in the room displayed great camaraderie so thank you one and all for your care, compassion and professionalism.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/11/2019 at 17:54
Published on Care Opinion at 17:54

picture of Eunice Goodwin

Dear Safety,

WOW, what more could they have done? That sounds fantastic. I will be happy to share this with Mr Felsenstein and the team, I know they will be delighted with such lovely feedback. You may also help prospective customers to be more confident that the experience can be “much less stressful than anticipated”

Thank you so much for taking the time to share this with us. I hope your results are the best possible,

Best wishes,

Eunice

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