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"Ward A9 (Surgical Assessment Unit)"

About: New Cross Hospital

Terrible experience at this ward. I brought my partner into the hospital on Sunday afternoon to urgent care where then we were sent to the A9 ward. There were about 15 nurses and all chatting by the desk. Took them forever to do check for him and when finally did, decided to leave him there. He couldn't eat for a couple of days cause he was I'll but that day on late evening his appetite was returning so we asked if he can get some sandwich or something to eat which they said yes if course. He asked 2 more times and was completely ignored so had to fall asleep extremely hungry. He had to have a drip cause of dehydration of diarrhoea. On Tuesday they decided to discharge him finally after last drip which finished at night and empty bag was taken off just after 6h even though nurses saw multiple times that it's finished and he don't need no more. When he asked for water, nurse just filled his empty jug with tap water right there in front of him. It's nearly 4pm and he is still there and is not been discharged because no one knows what's going on... they had to take his stool and urine sample, he had to do them both twice because when he told nurse that he have his samples ready, everyone just ignored him, so he had to do them again... After some time results was ready but no one was bothered to check if they're fine. After questioning extreme amount of times when things will move forward with any results one nurse from all bunch of them decided to check. Oh and what you think, results are been there for ages but no one have checked. No one knows where doctor is who can discharge him. Its just such a mess there, if you ask one thing 10x they just start to be nasty to you because you bother them you see. Very annoyed and disappointed with this visit. There are so many more things what I would like to say but not worth it cause no doubt nothing will be done anyway.

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Responses

Response from The Royal Wolverhampton NHS Trust 4 years ago
Submitted on 21/11/2019 at 12:19
Published on Care Opinion at 12:19


Thank you very much for taking the time to post comments regarding your recent patient experience.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further.

Kindest Regards

Alison Dowling

Head of Patient Experience and Public Involvement

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