"No care or compassion"

About: Croydon University Hospital / General medicine

(as the patient),

In November 2019 I was admitted to A and E and had the misfortune to be put on Purley 1 ward. Where I was treated very badly, I witnessed terrible mistreatment towards other patients on this ward and who were given no care or compassion.

There are no bathroom facilities on this ward which in 2019 is a real disgrace.

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust

I am very sorry that you had a poor experience. Please contact the Patient Advice and Liaison Service ( PALS) so that this can be investigated further.

Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9.30am to 4:00pm

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

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