"Very poor customer service"
About: Devon Referral Support Services Devon Referral Support Services Newton Abbot TQ12 4PH
Posted by albatross2 (as ),
Over the past year I have had the misfortune to deal with Devon Referral Support Services on at least 6 occasions.
They constantly send me a letter to contact them following a GP request to either receive
advice on treatment options and/or tests
a recommendation for an appointment
Yet when I spend the time effort and money to ring them they tell me that their consultant hasn't yet given advice on what is to happen and it will be later before they can tell me.
Any business worth their weight would wait until they had that advice before sending out the letter,
They are dealing with people who have various medical conditions and often in severe pain. They need to seriously review their procedures