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"Poor treatment to the elderly"

About: East Of England Ambulance Service NHS Trust / Emergency ambulance Norfolk & Norwich University Hospital / Older people's healthcare

(as a relative),

Firstly after a doctors home visit mum who is 90 years of age  was informed she needs to go to hospital after a suspected fall. The doctor advised her not to eat or drink anything in case she needed surgery. 12 hours later the ambulance turned up to collect her!

Mum was admitted and accessed , eventually diagnosed with pneumonia. After 5 nights on the CDU ward she was transferred to Kimberley ward at the Norfolk and Norwich University hospital . On the Sunday Mum complained to me about her bed being uncomfortable. On checking the air mattresses was deflated. I glanced at the pump and saw it was registering a fault. So I spoke to nursing staff. One carer told me that it was fine and when mum gets into bed it inflates! I am sure that no one ever checked the bed again. I spoke with my brother who visited later, the mattress was still deflated and the pump still showed the same fault. The carer then insisted that it was rectified. 

Had he not have gone to visit she would have been left to sleep on a deflated mattress once again. I have been working in care for 20years and never would I put a patient onto a deflated mattress let alone leave a patient miss-treated in this way. 

Responses

Response from East Of England Ambulance Service NHS Trust about a year and a half ago
East Of England Ambulance Service NHS Trust
Submitted on 20/11/2019 at 10:50
Published on nhs.uk at 16:34


Hello,

I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email  eoeasnt.feedback@nhs.net  with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so.

Please use reference VL2011-1 in your email.

Kind Regards,

Vijay

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