"Poor treatment to the elderly"

Firstly after a doctors home visit mum who is 90 years of age  was informed she needs to go to hospital after a suspected fall. The doctor advised her not to eat or drink anything in case she needed surgery. 12 hours later the ambulance turned up to collect her!

Mum was admitted and accessed , eventually diagnosed with pneumonia. After 5 nights on the CDU ward she was transferred to Kimberley ward at the Norfolk and Norwich University hospital . On the Sunday Mum complained to me about her bed being uncomfortable. On checking the air mattresses was deflated. I glanced at the pump and saw it was registering a fault. So I spoke to nursing staff. One carer told me that it was fine and when mum gets into bed it inflates! I am sure that no one ever checked the bed again. I spoke with my brother who visited later, the mattress was still deflated and the pump still showed the same fault. The carer then insisted that it was rectified. 

Had he not have gone to visit she would have been left to sleep on a deflated mattress once again. I have been working in care for 20years and never would I put a patient onto a deflated mattress let alone leave a patient miss-treated in this way.