"MRI Appointment booking"

About: Medway Maritime Hospital

Suggested service improvement. Currently at Medway Maritime Hospital you see a consultant for your problem, he gives you a form to take to XRAY department for an appointment for a MRI Scan. Xray reception take the form and tell you they will ring within 2 weeks to book an appointment. I wonder how many desks the form passes through before a telephone call is made. System should be simplified allowing either the Consultant to book the appointment during the consultation or at a minimum the Xray department reception should book the appointment. Why create an unnecessary delay and additional work by placing the referral sheet in a tray and passing it around to whoever makes the appointment and telephone call. Creates unnecessary administration and possible delays to future treatment. Time and money can clearly be saved.

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