"MRI Appointment booking"

About: Medway Maritime Hospital

Suggested service improvement. Currently at Medway Maritime Hospital you see a consultant for your problem, he gives you a form to take to XRAY department for an appointment for a MRI Scan. Xray reception take the form and tell you they will ring within 2 weeks to book an appointment. I wonder how many desks the form passes through before a telephone call is made. System should be simplified allowing either the Consultant to book the appointment during the consultation or at a minimum the Xray department reception should book the appointment. Why create an unnecessary delay and additional work by placing the referral sheet in a tray and passing it around to whoever makes the appointment and telephone call. Creates unnecessary administration and possible delays to future treatment. Time and money can clearly be saved.

Story from nhs.uk

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