"So angry and annoyed "

About: Heartlands Hospital

My mom was admitted into hospital after having a real bad allergic reaction as her oxygen level were low and as she was admitted on to the ward and lunch time came around they offered her food were she made them aware that she is allergic to egg and nut. The gave her chicken with some sauce that contain nut in it and she had a very bad allergic reaction to it and thankful by the help of the crash team she got under control and was given so medication to reverse the affect of the nut and am so not happy with the service that the kitchen staff provide with the catering people because the package did not have any warning that the food had nut in it and THE SAD THING IS THAT I WOULD HAVE LOST MY MOM

Story from nhs.uk


Response from Heartlands Hospital

Responded: 18.11.19

Dear Anonymous

I am very sorry to learn of your mother’s experience whilst she was an inpatient under the care of our Trust and the impression that it has left.

If you would be willing to provide further details of the particular ward, together with your mother’s name, address and date of birth, as a Trust, we would welcome the opportunity to review your care. You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action. If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion / NHS Choices Posting.

Please be aware that we would require a patient’s written or verbal consent for information to be shared with a family member.

Kind regards

Patient Experience Team

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