"Unfit facilities"

October 2018 I had the misfortune of being an inpatient in Glasgow Royal Infirmary ward 11. This is the old style Nightingale wards, I have had multiple brain surgeries and was an inpatient with headaches.

Ward is in my opinion not fit for purpose, main door 2m from end of my bed, which staff use 24/7 and that's just start of it.

Went through complaints process, which isn't fit for purpose, was issued bog standard dismissive letters rather than provided outcomes.

The main outstanding issue which your complaints department refuse to deal with is, whilst an inpatient I heard a HCA make derogatory remarks to a patient about another patient. Your complaints department refuse to answer this, despite me correctly pointing out these ARE breaches of patient confidentiality, inappropriate and breaches of the patients personal data. 

Raised with your Information Governance team, who not only take THREE months to bother to issue a plain reply, then say they can't comment as the complaints department have responded, which they haven't.

This is a serious issue and your staff are going above and beyond to brush this issue away, rather than take action.

1. HCA Told another Patient (patient B ) in passing that (patient A) was 35 and bloody 35 stone.

2. When a porter came to the ward to collect Patient A. The HCA shouted from one end of the ward to the other that the trolley would no good, and that they would need a bariatric trolley to transport Patient B

Accept your mistakes and apologise, SIMPLE.