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"Amazing staff"

About: North Devon District Hospital

I visited Petter Day Treatment Unit for a termination of pregnancy (a very hard decision but a decision my partner and I had to make). I was greeted by lovely nurses at reception that made me feel at ease right away, they showed me to the waiting area and informed me they are busy today but they hope it won’t be long. After just under an hour I was called in and a lovely nurse showed me to my ‘room’ and treated me with upmost respect. She took my details and asked me to put a gown on and some socks and informed me they were behind today so she’s sorry about the wait. Although I waited almost 4 hours to go into surgery all the staff were kind and apologetic. After my surgery I came round and I was very upset and teary but all the nurses around me gave me nothing but sympathy and kindness. When I was ready to go back to the day unit they took me back and gave me a cup of tea and biscuits and rang my partner for me. The DR who performed my surgery even came round to see how I was doing and informed me everything went fine and I done really well, he also treated me with respect and was a gentleman towards me. Although it was such an upsetting and heartbreaking day for myself and my partner we couldn’t praise the unit/staff/DR enough. Thank you to you all.

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Responses

Response from Jill Coleman, Deputy Patient Experience Manager (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 years ago
Jill Coleman
Deputy Patient Experience Manager (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 13/11/2019 at 14:43
Published on Care Opinion at 14:43


Dear patient

Thank you for sharing your experience with us and I am pleased to learn that you were treated with respect and dignity at what must have been an extremely sensitive and upsetting time for both you and your partner.

It is good to know that you were kept informed of the waiting times throughout your pathway and that you found the staff who cared for you to be kind and compassionate.

I am glad you were made to feel at ease on arrival by the nurses at reception and were reviewed and reassured on the day unit by the doctor who performed your surgery.

I have forwarded on your kind comments to the manager of the Petter Day Treatment Unit where they will be warmly received by staff.

Kind regards

Jill

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