"left feeling distraught"

About: New Birmingham Dental Hospital

following months if my dentist trying to refer me for an opinion on two teeth i eventauloy got an appointmentvwhich i assumed was with the named person being anxious following bad experience with a dentist i filled thd oerson in on what had happened and after years had only just confidence back i asked if hecwas consukrant kn ketter was told the ubderstidies have to examine you then send info to cobduktant i was anit wary he said im only going to look so i let him he was pushing ny face in and jaw hard and then started proding all my gums withcs pin like probe

my mourh was full of blood he never said you can spit out or rinse i had to get up myself as was almost gaging as he was still prodding to spit out then he starting wobbling all my teeth i couldnt stand anymore i couldnt understand when my dentist only wanted them to check too teeth why i had to go through all this i was very upset ive got numerous health issues having had cancer and heart issues didnt seem botheted .i got up went to receptiin asked to speak to someone in charge who said they think i needed to bd in a single room with main consultant thats what i assumed was going to happen its took years to build up my faith in t mins its all gone again

Story from nhs.uk


Response from New Birmingham Dental Hospital 7 months ago
New Birmingham Dental Hospital
Submitted on 18/12/2019 at 11:43
Published on nhs.uk at 11:48

Dear Ms Bradbury

I am very sorry for the delay in responding to your feedback which has been caused by a technical problem which has now been resolved. I was unaware of your feedback until today.

I am sorry to read about your experience when visiting the Dental Hospital, and would welcome the opportunity to speak with you in person to take more details so the situation can be looked into, and so we can resolve the matter with you.

Please do contact me by email me on alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 whenever it is convenient for you. Should I not be immediately available, please leave a message and I will call you back within one working day.

with kind regards

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare NHS Foundation Trust

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