"Tried to call twice and gave up"

About: Colchester General Hospital / General medicine

(as the patient),

Tried twice and gave up to call Ultrasound Department as soon as they were open first thing in morning, was told by the operator they will be there, so twice she put me through and phone just constantly rang out for 15 mins then cut me off! What kind of service is this especially when my call was very important?  

More about:

Responses

Response from Patient Experience Insight and Improvement Officer, East Suffolk and North Essex Foundatin Trust

Thank you for leaving your feedback, I am sorry that your experience trying to contact the Ultrasound department was not as expected, if you would us to look into this further please give our PALS team a call on 01206 742 683. Many thanks

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