"Better communication"

About: Aberdeen Royal Infirmary / General Surgery

(as the patient),

I had an appointment to remove a suspect mole down in your level 0 theatres.

The letter said I had to attend at 1.30pm, to my shock I was told by the receptionist there were 5 people on the list and I may be there for sometime.

The nurses then told me the same thing.

Could this possibly be translated in your communication?

 When your told to come in at 1.30pm you expect to be seen then and having to wait until 4pm is very frustrating especially when just sitting in the waiting room doing nothing.

I must say all staff from reception to nurses to the doctors were all very professional and friendly.

Responses

Response from Linda Oldroyd, Chief Nurse for Surgery, NHS Grampian 10 months ago
Linda Oldroyd
Chief Nurse for Surgery,
NHS Grampian
Submitted on 20/11/2019 at 18:04
Published on Care Opinion at 18:04


picture of Linda Oldroyd

Dear letterchange

Thank you for taking the time to post your feedback on Care Opinion. I am so sorry that you had such a long wait for your surgery. We do try to stagger our appointment times but clearly we were not good with our timings for your appointment. I will speak with our bookings team to see what can be done to improve things for future patients.

I hope you are recovering from your operation and thank you again for your post.

Kind regards,

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