"Very sensitive and kind to the family"

About: University Hospital Monklands / Care of the Elderly University Hospital Monklands / General Medicine

(as a relative),

My mother in law had rheumatoid arthitus and osteoporosis she was in ward 22 where she was in a great deal of pain due to bones that had broken in her back.  I'm sure she was considered a 'demanding' patient by nursing staff due to the fact she was asking for help due to her disability (like help to get washed) and asking for her medication repeatedly and Marion was aware at the time the nurses were short with her and she discharged herself. I have no doubt she was demanding but this was due to the pain she was in.

  One week later the GP had been out recommending she go back to hospital which she refused as she didnt want to go back to that ward, however she took a turn for the worse and had to be re-admitted due to pneumonia.  She was admitted to the Acute Medical Receiving Unit and she was given anti biotics but wasnt getting better, thats when we met the Dr and he discussed the options with the family he was very sensitive and kind to the family and we would like to thank him also the staff on ward 14 where sadly she passed away who where all great at such a sad time. 

Responses

Response from Karen Goudie, Chief Nurse, University Hospital Monklands, NHS Lanarkshire

picture of Karen Goudie

Dear Robo1977, I'm sorry to hear about your Mother in Law and hank you for taking the time to feed back her experience. I'm concerned about the experience she had with our nursing Staff in Ward 22.. I have shared this post with the Senior charge nurse,Senior Nurse and Service Manager who will seek to understand your Mother in laws care. I apologies that your Mother in Law has had this experience, as this is not the standard of care we would expect. Please except my condolences and I hope your family are ok.

If you wish to follow this up please do no not hesitate to contact me at UHM.


Take Care,

Karen

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