"Staff couldn’t have been more helpful and caring"

About: Victoria Hospital / Endoscopy

(as the patient),

I feel I have to write to you about my extremely positive experience at the Gastroscopy Unit in the Victoria Hospital in Kirkcaldy.   From start to finish the staff couldn’t have been more helpful and caring.  I was quite nervous as I was expecting to hear bad news ( which, thankfully, I didn’t).  Dr Jafferbhoy - the consultant - was exceptional - he was kind, engaging, very professional and worked so well with his whole team that I felt completely relaxed.  The nurses in attendance, Kerrie, May and the student nurse, Rebecca, were all supportive, sensitive and very caring.  We also managed a laugh or two along the way.  This made an uncomfortable procedure much more bearable.  So often people write to complain about their experiences of the NHS that I felt compelled to contact you to commend your staff who were obviously working in a very busy and stressful department. 

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Response from Sandra Connelly, Senior Charge Nurse, Day Intervention Unit, NHs Fife 13 months ago
Sandra Connelly
Senior Charge Nurse, Day Intervention Unit,
NHs Fife
Submitted on 08/11/2019 at 17:27
Published on Care Opinion at 17:27

picture of Sandra Connelly

Dear Abugadoo

Thank you so much for sharing your experience on Care Opinion following your recent Gastroscopy. It's so nice to hear how relaxed you felt during your procedure and that you felt cared for every step of the way.

I will be sure to share your positive feedback with the staff involved including our student Rebecca.
I am very pleased that you did not receive the bad news that you were anticipating and wish you well in your recovery.

Kind regards


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