"Orthodontist department"

About: Northwick Park Hospital / Maxillo-Facial surgery

(as a service user),

I am unable to get through to this department as the telephone number on the appointment letter does not work, I rang it 70 times yesterday thoughout the day. Rings for a while and then stops. This is the same issue as the other writer 2 years ago. Is there still an issue with the phone lines. My daughter had a mould made in October and was to get an appointment this week to have it fitted. However, I received an appointment letter 4.11.19 with an appointment date of 01.11.19, which was the next day after her initial appointment. How do I change this appointment. This is really infuriating.

Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust

Dear Jewels1965,

I am so sorry to hear of the difficulties you have been experiencing.

Please can I ask that you contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net so that we can follow this up on your behalf. Unfortunately we cannot identify you from your post, nor how to contact you.

Kind regards

Anjali Patel

Patient Experience Manager

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