"Excellent care"

About: Crosshouse Hospital / Physiotherapy

(as a service user),

I just wanted to take the time to write this because I had a very positive experience seeing Physiotherapist Susan at Crosshouse Hospital today. Susan was absolutely amazing, showed great compassion and listened to all my concerns about my back pain. She really saw me as a whole person and I was able to talk to her about how my back issues affect me and how my mental health might be affecting my physical pain levels. I couldn't have asked for better care and I feel much less frustrated at my issues and more confident that I can overcome them following Susan's excellent advice. As an NHS employee myself, I couldn't be more proud of what we do for people. Thank you very much Susan!

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 months ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 07/11/2019 at 17:44
Published on Care Opinion at 17:44


picture of Eunice Goodwin

Dear IrDe,

Thank you for taking time to share this with us. I am delighted to hear how helpful Susan was; it sounds as if her advice will have a long-lasting benefit and that is great.

I will happily pass this to Susan and I am sure she will be delighted with such a lovely post.

All the best for your onward recovery,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful