"Fantastic practice "

About: Royal Bournemouth General Hospital

I stayed in AMU and WARD 14 , having a very bad experience with Bmth hospital some years ago in the past but I couldn’t believe how things have changed. I suffer from agoraphobia and have trouble being away from home ,But I would like to say a very big thank you to everyone for the service and commitment and care they gave me in every aspect of my stay and everyone helped to make me at ease and comfortable and there was nothing that we too much trouble , especially in WARD 14 , I found they seemed to go that extra mile with help from every member of staff and politeness was second to none and The ward was spotlessly clean and tidy .

So please could you pass on a big big thank you from me and you should all be proud of yourself’s , I am not one for making comments on any services I receive in life , but WARD 14 deserve every comment made. ONCE AGAIN THANK YOU ,

Mr A RIDGWELL

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Responses

Response from Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Dear Mr Ridgwell

Thank you for taking the time to share your experience with us and we do appreciate, in the current climate, how much pressure there is from all walks of life to share feedback about services, so we do value the time and effort you have taken to respond to us.

Because of the contributions of people like yourself I do believe that staff have a greater empathy for patients and the concerns they have and we are pleased to hear that you found this to be the case during your recent visit.

Having agoraphobia can be quite debilitating and I’m sure coming into a busy, bustling hospital must feel like a challenge, so having caring and welcoming staff looking after you must have helped greatly.

Thank you also for noting the cleanliness of the ward during your stay and we will certainly make sure your comments are shared with the appropriate people and fed back to all concerned.

Regards

Patient Experience Team

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