"To many patients not enough doctors or…"

About: Northern Moor Medical Practice

When you want an appointment you have to call on the day withing minutes the appointments are taken and you are told to call back again tomorrow

You can go on the emergency call back list of it carnt wait till tomorrow but I've been on this 3 day consecutively and never got the call back

The staff are rude when it comes to getting appointments they have no empathy or sympathy

When seeing the GP if I have multiple issues as they build up as carnt get an appointment I'm told they only have enough time to deal with one issue and I need to choose which is most important to me , the occasion this happened I was suffering severe sickness constant vomiting and also severe pain from the road traffic accident I had had so I was to choose the pain over sickness as I thought that would pass but it turns out the gp had previously given me naproxen for pain as I am not allowed to take ibuprofen but the gp then tells me the sickness was caused by the naproxen which is a stronger version of ibuprofen so had I'd of choose this could of been missed

This surgery doesn't seem to be able to cope with the demand of its patients

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Responses

Response from Northern Moor Medical Practice 12 months ago
Northern Moor Medical Practice
Submitted on 04/11/2019 at 15:45
Published on nhs.uk on 11/11/2019 at 19:00


I would like to apologise that you have had reason to complain regarding the service you have received at Northern Moor Medical Practice. We offer book on the day appointments for urgent, medical need but we also offer pre bookable appointments in advance for any medical matter that is not urgent and we always try and book the next available appointment so patients do not have to keep ringing back . We do not offer an emergency call back list at this practice and I would urge you to contact me if you were advised of this option so I can investigate. A GP appointment is 10 minutes long but if you have more than one problem to discuss we would suggest booking a routine double appointment. Please contact me, many thanks, Christine Connolly, Practice Manager

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