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"I just don't believe this at all"

About: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

I have just been allocated a cpn, after waiting what was like forever I've had two appointments and just been told that the cpn is now leaving their job yet I was not informed by the cpn in the first appointment. I just don't believe this at all. To just be put in contact with someone to try and get somewhere to get that glimmer of a tiny bit of hope even when there is none to start with and then its taken away from me yet again. I still feel like pass the parcel with the people in the service I attend the appointments at the venue of their choice to please them but at a time that they manage to arrange for me and then it happens again and again and again hopes dashed again let down again left to wonder who is going to be the next person again left frightened again what's going on again no reassurance again who are they talking to about me again no care plan written up for me again. When will all this against me stop when will they start to help me when will they stop being horrible about me and to me and most of all will I ever be able to get proper help from a service for my mental illness from the correct people that should be actually helping me instead of keep passing me on to all different people its still not getting me any further forward in life or with the mental illness that I suffer and struggle with every minute of every single day.

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Responses

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust 4 years ago
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Submitted on 17/12/2019 at 17:07
Published on nhs.uk at 17:19


Thank you for taking the time to provide feedback on your experience with Cumbira, Northumberland, Tyne and Wear, and I am sorry that the encounter has left you disappointed.

In order for us to try to better help you and direct your comments to the appropriate CMHT we would ask that you telephone your CMHT (Community Mental Health Team) and ask to speak with the pathway manager. As an alternative you can also contact your local Patient Advice and Liaison Service (PALS) who can support you to communicate with the clinical service. The PALS telephone number for Sunderland, Gateshead and South Tyneside areas is 0800 328 4397; and for the Newcastle, North Tyneside and Northumberland areas it is 0800 032 0202.

With kind regards

Julie Robson

Corporate and Quality Governance Manager

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