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Care Opinion

Stay for a by pass operation on my leg

Posted By auntie01476

"Stay for a by pass operation on my leg"

About: Pilgrim Hospital / Vascular surgery

(as the patient),

I went into pilgrim Hospital Boston for a by pass operation on my leg. I would just like to start by saying that the Nurses, Assistants, tea and cleaning staff were of the highest standards expected. Where the system falls down is the shortage of staff putting excess stress on the staff to perform their duties as they would like.

For example it could take up to 15 mins when the nurse call button was pressed for someone to attend. It would not always be a nurse so my request would have to be passed onto a nurse with a further delay. I could be hooked up to a drip that took 15 mins to empty and then have to wait 90 mins to be disconnected from it, mostly I had to ring to get it removed. A faulty leaking catheter was left in for 3 hours even though I was hooked up to post operative pain killer and antibiotic before it was replaced. The food was of a good quality and plenty of it no complaint.

The other problem that never seems to be resolved is the system when you are going home. As I live 30 mile away I was told 4pm at 10am in the morning so arranged for a driver to pick me up. The tablets did not arrive until 5. 30pm from the pharmacy. This is an ongoing problem at all hospitals and never seems to change. I understand that 10 people where going home that day but that is not their problem.  

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Responses

Response from Emma Thompson, Sister/Charge Nurse, Pilgrim - ward 5B, United Lincolnshire Hospitals NHS Trust 4 years ago
We have made a change
Emma Thompson
Sister/Charge Nurse, Pilgrim - ward 5B,
United Lincolnshire Hospitals NHS Trust

Submitted on 01/11/2019 at 11:56
Published on Care Opinion at 13:51

Dear auntie01476

I am saddened that there were some delays in your care journey as the staff strive to deliver the best care they can with the team they have on shift that day. However, I greatly appreciate that you have described the team as being of the highest standards expected.

I have raised the pharmacy delays concerns with the head of the pharmacy department and there were actions put in place following that day to ensure the system runs more timely.

I will share this with the team and the pharmacy team so they as always, can learn from any areas they could improve on.

Myself and the team on 5B hope you continue to recover well.

Emma Thompson

Ward Sister, Ward 5B

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Update posted by auntie01476 (the patient)

Thank you for your reply it was not expected. I have never had a problem with any of the team and even though stressed always treated me with great respect and good humour. When you are a patient you seem to notice things that I'm sure you already know about, and there is very little you can do about it being so short staffed. My story was never about your staff I hold you in the highest respect. I apologise having to take up your time replying to my story as you are busy enough. Kind regards

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 4 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 04/11/2019 at 20:33
Published on Care Opinion at 20:33

picture of Sharon Kidd

Hi auntie01476

Thanks for your reply back and we always try to reply to every story which are posted by our patients. We understand that our patients take time to share their story and in turn we should recognise that with a reply back.

We know that sitting in a bed all day, patients will notice the tiniest of things that happen. Our teams do an amazing job with limited staff and they always go the extra mile to ensure that our patients are treated with the utmost dignity and respect while giving truly compassionate and effective care.

Best wishes

Sharon

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