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"Excellent care"

About: Forth Valley Royal Hospital / Elderly medicine

(as a friend),

My friend died in ward A32 in the early hours of Saturday morning. He had spent over a week in hospital and his death was not unexpected. The multidisciplinary team in ward A32 were very caring. Recognising that my friend had dementia they immediately sought information to facilitate his on going care. They were interested in him and his family and friends.  

From the first moment when he was transferred and we were greeted by Donna (Staff  Nurse) to the moments when Lindsay (Staff Nurse on Night Duty) supported my friends son at the time of his death his physical and spiritual needs were met.

It is challenging to remember all the names. Dr Scougal was his Consultant and a junior doctor Sam was also very attentive. The support nurses were thoughtful and even enquired about my well being. When Palliative Care was employed Morven was an asset as was Phillip, the Chaplain.

Thanks very much to Tracy, Senior Charge Nurse for her leadership.

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Responses

Response from Donna Clark, Clinical Manager, Medical, FVRH 4 years ago
Donna Clark
Clinical Manager, Medical,
FVRH
Submitted on 05/11/2019 at 10:17
Published on Care Opinion at 10:17


Please accept my condolences for your sad loss. I will ensure that your positive feed back is shared with the staff in A32.. The team work hard to ensure we provide comfort at such difficult times to our patients and strive to provide emotional support to families and friends also.

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Response from Jason Graham, Operational Manager, Endoscopy/Renal/Dermatology/Opthalmology/Chronic Pain, NHS Forth Valley 4 years ago
Jason Graham
Operational Manager, Endoscopy/Renal/Dermatology/Opthalmology/Chronic Pain,
NHS Forth Valley
Submitted on 05/11/2019 at 13:05
Published on Care Opinion at 13:05


Dear Catwt39


I am sorry to here of your loss. I am glad that you felt supported by all the team at such a difficult time. Thank you so much for taking the time to share your feedback it is really appreciated.

I have spoken to Donna in A32 and she will share this with the team

Kind regards

Jason Graham

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