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Care Opinion

Hospital experience

Posted By littilrock

"Hospital experience"

About: Musgrove Park Hospital / Accident and emergency

(as the patient),

At A&E triaging is done by the receptionists, who denied any kind of treatments or assesments. Worst ever hospital experience for me. How trained are those receptionists to triage a patient? And if so then why need RNs and doctors at all.

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Responses

Response from Louise Hill, Matron, Paediatric services, Taunton & Somerset NHS Foundation Trust 4 years ago
Louise Hill
Matron, Paediatric services,
Taunton & Somerset NHS Foundation Trust

Submitted on 30/10/2019 at 12:21
Published on Care Opinion at 12:21

picture of Louise Hill

Dear littilrock

I'm sorry you felt this was your worst ever hospital experience.

Our receptionists do not triage. They ask for a presenting complaint to put details onto the system.

You are then seen by a front desk nurse at busy times who identifies what your initial needs are and whether you are able to stay in the waiting room or a triage nurse at other times who assesses your needs.

It would be best if you call our PALS department on 01823 343536 or email pals@tst.nhs.uk with your details as then we can look at your notes and explain what happened and the system to you.

I hope you are feeling better and we can resolve this for you.

Regards

Louise

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