"Excellent person-centred care"

Recently, I had occasion to attend the DSU at University Hospital Wishaw for a minor orthopaedic procedure. 

From my arrival, to my discharge, I was treated with nothing but respect, kindness and courtesy.  

Due to a small complication, I had to return to theatre, unfortunately at the end of the list - as a theatre nurse myself I know how frustrating this can be. Especially when you are cleaning and setting up for the following day, however the staff in theatre were incredibly reassuring and put me at ease, considering that I was still affected by the previous anaesthetic and wasn't feeling particularly well.

A special mention must go to HCSW Elspeth, who maintains the waiting system for day cases. She has created a peaceful and quiet space for patients. Elspeth is a particularly kind individual who goes a long way to ease people's fears. Whilst waiting to go to theatre, I observed her dealing with a variety of patients and their worries. She informed everyone of the progress of their individual theatre and involving patient's this way, reduced their anxiety of them not knowing when they will be going to theatre. After all someone is always first someone is always last; the lack of information for patients' can be frustrating. 

When delivering unfortunate news regarding a cancellation, she delivered the information in a sensitive and empathetic manner, whilst respecting the patient's needs and wishes.

Overall, excellent and person-centred safe care.