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We are finding these appointments really difficult

Posted By Arghhhh

"We are finding these appointments really difficult"

About: Glasgow Royal Infirmary / Cardiology (Wards 19, 24, 43a, 43b & 44a)

(as a relative),

Why, why, why does it seem like some staff members are so rude to patients and family.

On two seperate occasions over the last few weeks my husband has visited different cardiac out patient clinics.  He has significant hearing problems, so has real difficulty communicating at appointments. We have asked on several occasions for this to be noted on his file.

Twice as I have tried to help my husband communicate with these nurses, twice I have been asked to be quiet, despite telling them he is hard of hearing.

This has led to me as his carer being upset and my husband completely embarrassed as it just highlights his hearing problem.

We are finding these appointments really difficult and beginning to dread them.

As his carer and someone who lives 24/7 with him and his medical conditions, I am able to communicate the problems he is having without embarrassing him.

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Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 4 years ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 22/10/2019 at 17:35
Published on Care Opinion on 23/10/2019 at 10:04

Dear Patient's Carer,

I was sorry to hear of your recent experience within the cardiology clinic at Glasgow Royal Infirmary. I appreciate that you will have found this frustrating and I would like to apologise for this as this is not the standard of care we strive to deliver to our patients and their relatives.

I will alert the local management team to your concerns and it would be helpful if they were able to speak with you and your husband at your next appointment. I would be happy to make arrangements for this and can be contacted on 07900678367 if you would want me to progress this.

Thank you for taking the time to highlight your experience; it is through feedback that we are able to highlight where our services needs to improve.

Yours sincerely,

John Stuart.

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