"Excellent service Frimley A & E"

About: Frimley Health NHS Foundation Trust

Went to A & E Saturday afternoon with a blocked catheter leaking blood and urine in extreme pain and short of breath

Was immediately dealt with a reception, put in a wheelchair and taken into a small room and then taken to RESU where I was put on a bed and wired up to monitors.

Was seen by a male staff nurse who examined me and connected me to a large drain bag

The he flushed out my catheter a couple of times and released some blood clots which allowed my catheter to drain and thus took away my horrendous pain

Blood tests were taken to make sure my kidneys and liver were funstioning properly, the duty doctor came round and discussed the

blockage in great detail to us.

At all times the professionalism and detail to cleanliness and hygene was outstanding

I was even offered dinner but discharged early!

Thank you to all the staff in the RESU and A & E Reception and of course my wife who looked after me so well

Story from nhs.uk


Response from Frimley Health NHS Foundation Trust 9 months ago
Frimley Health NHS Foundation Trust
Submitted on 22/10/2019 at 08:29
Published on nhs.uk at 10:41

Dear Peter

I am so glad we were able to help you so quickly, it really is a painful issue and glad the relief came quickly. Thank you for leaving this comment I will ensure it gets back to the teams

All the best to you and your wife.

Michelle Youens

Head of Patient Experience

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