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Care Opinion

Experience of heart bypass operation

Posted By Peter61

"Experience of heart bypass operation"

About: Golden Jubilee National Hospital / Cardiac Surgery

(as the patient),


I was a patient at the Golden Jubilee and had a triple heart bypass in July 2019.  I was in Ward 3 East for a week and I just wanted to say a very big thank you to all the staff including the doctors, nurses, physios, receptionists and care assistants - they were all brilliant.  I had first class care from everybody involved from initial pre-ops to discharge.  Thank you everyone. 

( a very minor negative was the windows not being allowed to be open due to building works which made it very hot for patients and staff)


Staff attitude

Staff attitude


Team work

Team work


Staff skills

Staff skills


Environment

Environment


Daily living support

Daily living support


Reception

Reception


Seeing the whole me

Seeing the whole me


Medication

Medication


Treatment

Treatment


Calling for help

Calling for help


Being listened to

Being listened to


Appointments

Appointments


Introductions

Introductions


Being given time

Being given time


Involved in decisions

Involved in decisions


Nurses

Nurses


Future plans

Future plans


Doctor

Doctor


Care staff

Care staff


Explanations

Explanations


Cleanliness

Cleanliness


Waiting Time

Waiting time


Other staff

Other staff


Food

Food


Bathroom

Bathroom


Pain relief

Pain relief


Toilet

Toilet


Privacy

Privacy


Liquid

Liquid


Personal Belongings

Personal belongings


Heating

Heating

Keeping in touch

Keeping in touch


Visitors

Visitors


Noise

Noise


Room

Room


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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 4 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 25/10/2019 at 15:57
Published on Care Opinion at 15:57

Dear Peter61,

Thank you for taking the time to write your kind compliments on Care Opinion. It was lovely to read that the team were all brilliant, please be assured I will pass this onto the Cardiac team, as they strive to provide the highest quality of care to patients and will be delighted to read you post.

We took the decision to close the windows due to the building work as you aware. This was to protect our patients from possible infection, as measures to reduce the spread of dust generated during construction. We do recognise this may lead to discomfort in warm weather and we are very sorry for this. Measures within the hospital have been put in place to attempt to alleviate the heat.

Regards

Paula

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