"How the nurses spoke to and treated patients"

About: University Hospital Ayr / Combined Assessment Unit (CAU) University Hospital Ayr Combined Assessment Unit (CAU) KA6 6DX

Posted by Jojoba (as the patient), 5 years ago

I was took into station 3 while unwell waiting surgery
I was absolutely disgusted at how I saw some of the nurses speak to and treat patients. I witnessed 3 patients in tears over this. A vulnerable person fell and I had to watch them getting shouted at by a member of staff.
The nursing I saw on the ward was beyond appalling. In all my years I have never witnessed anything as bad.
However I can not fault the doctors they were brilliant.
I was very distressed at what I witnessed and I hope something is done.

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Leona Walker

Clinical Nurse Manager, Surgical - University Hospital Ayr,

NHS Ayrshire and Arran

Clinical Lead for the Combined Asessment Unit, Ayr

Submitted on 24/10/2019 at 10:48

Published on Care Opinion at 16:59

Dear "Jojoba" We were very concerned to read this feedback - I have spoken to the Senior Charge Nurse in Station 3 who would be grateful to be given the opportunity to speak with you directly regarding your experience.
If you would be prepared to give us a call on Ayr Hospital 01292 610555 and ask for Senior Charge Nurse Jacqui McColm (St 3) this would be greatly appreciated.
Leona Walker
Clinical Lead
Combined Assessment Unit
University Hospital (Ayr)

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