I booked a patient visit several weeks ago by phone. At reception I was told there was no paperwork for me. Reception phoned the ward and the visit was not down in the diary! I double checked the dates at least twice when booking the visits and was told they were in the diary.
The reception staff were great and after a significant wait the visit did go ahead, but was 40 mins shorter than usual. I also arrived extremely stressed.
Relying on staff to write things in diaries and raise paperwork to be sent to reception just isn't good enough in this day and age. I would expect a much slicker process with confirmation being given to the visitor.
This is not the first time it has happened to me and I have been told it has happened to lots of other visitors.
I often manage to find time to phone the day before to check that everything has been done, but that is not always possible and is often very time consuming as wards are engaged or ask you to phone again later as they are busy.
"Visiting Rampton"
About: Rampton Hospital Rampton Hospital Retford DN22 0PD
Posted by A N Other-Carer (as ),
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Update posted by A N Other-Carer (a carer) 4 years ago
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