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"Miscarriage"

About: Forth Valley Royal Hospital / Maternity unit

(as the patient),

So I’ve experienced two miscarriages, first time the staff in the early pregnancy ward were amazing, I stayed for three nights due to possibilities of a molar pregnancy but the team caring for me were really Super.

My second miscarriage I had a missed miscarriage, had the smallest of spotting once and phoned because I was scared I was miscarrying again, my dad came with me and waited in the waiting room whilst I was scanned, the person scanning me was not pleasant at all, did not speak to me to introduce themselves and I knew as soon as I seen the screen I was miscarrying and it was confirmed there was no heartbeat, I sobbed so hard I could not breathe but they proceeded to tell me to go to the bathroom and empty my bladder for an internal scan, I wept and wept all the way through it, my whole body shook with shock and hurt, this staff member showed me no sympathy which I felt so unprofessional not to even hear the words “I’m sorry” I then had to wait almost two weeks carrying my lifeless baby until I could get booked in for a d & c. I was sent to day surgery for this which I hated, I did not get the privacy of my own room going through such a difficult time, I was in beside others who were in for all different kinds of surgeries. The nurses in the day unit sat at the nurses station talking about nights out, weddings, diet plans. These nurses were not expertise in dealing with women who miscarry and left me to it. 

This time round I started brown spotting at around 5 weeks and my HCG levels were very high that EPU were worried I was having an ectopic pregnancy as there was nothing to be seen on the scan, I returned two weeks later to see a baby in the screen and a heartbeat however there was an area of bleeding which explained all my spotting (brown) not fresh blood. I was so pleased everything was ok however fast forward to two weeks I had a heavy bleed which was still old blood but I was still concerned so called EPU who booked me for a scan the next day, all was fine and the area of bleeding was away in the scan and I was measuring at 8 weeks 4 Days. I had this scan last Friday then the spotting disappeared however on Saturday I started to get niggles, I went to the toilet and my toilet was full of fresh blood, i put a pad on and could feel the blood leaving my body, went to EPU and my cervix was closed, dr could not see where the bleeding was coming from and did not order a repeat scan, I was advised to call back if the bleeding didn’t stop in two days, so Monday I started clotting really bad so called back to be told I wouldn’t be offered another scan and my bleeding isn’t bad enough that Im filling a pad every hour. I woke up this morning and I was soaked right through my pad and pyjamas and was very sore, I called again and was told I’m still not passing enough blood and the consultant would not do another scan.

I was crying by this point with frustration, for my own sanity, why can they not understand i am telling them something is wrong constantly bleeding fresh blood and cramping, the nurse spoke to the consultant again however I still did not get anywhere. I called patient relations to make a complaint and a lovely person phoned me back however they confirmed I would not be scanned. I am so disappointed that I am having to still attend my first midwife appointment not knowing if I’m still pregnant and will have to wait a further 3 weeks for my 12 week scan. I have had to get my doctor to sign me off work because my anxiety is through the roof not knowing if I’m miscarrying again.

I have already had two miscarriages so you would think the right thing to do was scan me and at least put my mind at ease so I can go back to my life, instead I am at home in my bed all day scared of what I’m about to Face next. I have told EPU numerous times this bleeding is different and I haven’t experienced this before but no one seems to be listening to me and not caring about what I am going through. I truly am disgusted in how I’m being treated and if I do make it to my 12 week scan and find out I have miscarried, I will take this all the way with a formal complaint for not being listened. It’s not humane to put someone through this. 

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Responses

Response from Gail Bell, Deputy Head of Midwifery, Women and Children, NHS Forth Valley 4 years ago
Gail Bell
Deputy Head of Midwifery, Women and Children,
NHS Forth Valley
Submitted on 18/10/2019 at 10:12
Published on Care Opinion at 10:12


Dear Ab91x

I was saddened to read your posting. Every pregnancy is precious and I can only try to imagine the emotions and anxieties you must be going through especially with your previous pregnancy losses and two totally different experiences in our care. As a team, we always try to give care that meets the individual needs.

I know my colleague has been in contact with you to offer support at this worrying time and I believe she is going to make further contact with you at some point today to see how you are doing and what on-going help and support we can give.

I hope you will find this helpful.

Kindest regards

Gail

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Update posted by Ab91x (the patient)

Hi Gail,

Thank you for your reply I have just came across this thread after looking at similar stories from the early pregnancy ward. The lady who phoned me back was lovely and I was booked for another scan and everything was fine however I am still bleeding heavily and recently started to be in pain with cramping.

I went onto the NHS guidelines so I could understand when I was to phone as I was experiencing a heavy bleed on the weekend and was abruptly told “ you can come if you want but I don’t know how long you’ll be waiting for” I decided not to go to because I felt I was being a nuisance with the attitude on the phone. I waited it out and I was still bleeding but not as bad, today at work around 2pm I had really strong cramps and I came home and had a bath and started to have another heavy bleed, I have been keeping photo evidence of my bleeds so I could show my midwife how heavy it can get, albeit the baby has been fine at the scans but it’s still so worrying.

I phoned tonight and got the same person as before who again was very abrupt and made me feel like I was being a nuisance, I was shocked at the attitude I received. I was told to phone back in an hour and when I did they explained it will go one way or another and my body will decide if it expels the pregnancy or keeps the pregnancy and they do not like to intervene and they have seen worst case scenario bleeding and mines doesn’t sound like it is. I explained I was going to try and call my midwife tomorrow as it can’t be healthy to keep bleeding these amounts and immediately they said well the midwife can’t do anything.

I didn’t get this staff members name but the attitude was very unprofessional, I work in management in the care sector and its worrying someone who calls them self a nurse can make a patient feel like they are wasting time. Guidelines are put in place for a reason, the EPU is there for “advice” not to be told “be sensible” about pregnancy bleeding.

I had my cervix checked around 3 weeks ago In this ward and me and my sister were in a side room whilst the nurses and nursing assistants were swearing angrily at each other, one of them was shouting about how they weren’t getting spoken to like that and they’d had enough, there was an atmosphere when the nurse came in to take my blood pressure she hardly broke breath.

My first stay in this ward was fantastic but my recent experiences with this pregnancy has been shocking, nurses showing no empathy who don't seem to have been trained on reassuring patients instead of making them feel worse. I luckily have another scan soon and I really can’t wait to be past 14 weeks so I don’t need to deal with the staff on this ward again. I shouldn’t be scared to phone the hospital if I am worried about something which is how I’ve been made to feel. I completely understand that everyone can’t be seen who bleeds through pregnancy but a little reassurance goes a long way.

I am going to phone my doctor tomorrow to ask about how much blood I am loosing daily as this could be the cause for my dizziness and extreme fatigue and I won’t be phoning this ward for anymore bleeding with the treatment I have had. I have been preparing myself for the worst on how to deal with this at home so I don’t need to go back there.

Response from Gail Bell, Deputy Head of Midwifery, Women and Children, NHS Forth Valley 4 years ago
Gail Bell
Deputy Head of Midwifery, Women and Children,
NHS Forth Valley
Submitted on 11/11/2019 at 17:41
Published on Care Opinion at 17:41


Dear Ab91x

I’m glad that my colleague was able to help but very sorry to hear that you are still having problems with your pregnancy.

We try to act on every posting we receive to ensure that we learn from our patients experiences and improve our services. It looks like we still have a fair bit of work to do to get it right every time. The manager for the area has taken your posting back to the team and we are working on how we can make our care better.

I wondered if it would be helpful for you to have a chat with someone outwith the team? Pauline Donnelly, the Person Centred and Patient Experience Coordinator, is happy to be contacted. She can be contacted on 01324 566523 or via email pauline.donnelly1@nhs.net.

If I can be of any further help please let me know.

Kind regards

Gail

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