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"Mental health is a recognised diagnosis"

About: Musgrove Park Hospital / Accident and emergency

(as a service user),

I have nothing but excellence to say for the staff, doctors and consultants on the intensive care unit who saved my life. 

I was found unconscious after being sent away from A&E without proper care from a mental health crisis and very nearly lost my fight for life due to this and not being given appropriate help.
I feel the staff in A&E at Musgrove Park need more training about mental health issues as a good number of people attend in crisis who use it as a last resort, may be needlessly made to feel they should not be there.
Attitudes really need to change, as people are being viewed as a nuisance and being told to go home. MPH are way behind in this area and when the crisis team were called they rarely came to see me or talk to me and sent home with no follow up leaving me as a service user in a more distraught state after waiting many hours in a crowded waiting room being totally ignored even when the waiting room becomes empty, in the early hours.
They lacked understanding, were uncaring, showed zero compassion and treated me like a leper.
It should not be happening in this day and age when mental health is a recognised diagnosis from which many people suffer from. The A&E staff at Musgrove need to change their attitudes from management down. Not good. 
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Responses

Response from Louise Hill, Matron, Paediatric services, Taunton & Somerset NHS Foundation Trust 4 years ago
Louise Hill
Matron, Paediatric services,
Taunton & Somerset NHS Foundation Trust
Submitted on 23/10/2019 at 18:25
Published on Care Opinion at 18:25


picture of Louise Hill

Dear Missy humble I am sorry to hear that you were unhappy with the treatment you received in ED

Thank you for your raising your concerns.

I hope you are recovering but If you are requiring support now please contact the crisis team for assistance.

Regards

Louise

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Update posted by Missy humble (a service user)

Thank you for your reply. however none of my concerns have been acknowledged.

The concerns in my opinion need to be addressed before someone needlessly dies.

Mental health is as good a reason to be seen as needing treatment and support.

I am now, at no thanks to Musgrove Park Hospital A&E staff and their psychiatric services receiving the correct help I so desperately needed. My life was put in danger by the very people who should of been caring for me that dreadful night, but instead chose to shun me out into the early hours putting myself in but more of a vulnerable situation than before.

Response from Louise Hill, Matron, Paediatric services, Taunton & Somerset NHS Foundation Trust 4 years ago
Louise Hill
Matron, Paediatric services,
Taunton & Somerset NHS Foundation Trust
Submitted on 30/10/2019 at 13:47
Published on Care Opinion at 13:47


picture of Louise Hill

Dear Missy Humble

Please contact our PALS department pals@tst.nhs.uk so that they can deal with this for you.

Without a name and being able to look at the notes we cannot see what happened.

Regards

Louise

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